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FAQ

Why ELLA FOGG?

By booking your travel arrangements with ELLA FOGG you can rest assured that your journey will be a success.

ELLA FOGG offers individual advice and personal assistance from experienced travel experts.

Travelling as we understand it is not a mass product, but a special experience. That’s why our offers are always unique and never ready-made off-the-shelf products. Your wishes and preferences are at the centre of everything we do.

At ELLA FOGG you only meet seasoned experts with many years of experience in the field. Should your travel plans change, we will take care of the rebooking (also during your trip). If necessary, we can also take care of cancellations.

What are the advantages of booking with ELLA FOGG vs the Internet?

ELLA FOGG does all the hard work for you without losing sight of your unique requirements. We arrange complex round trips including long haul and inland flights, hotels, car rental, private chauffeur services, German/English speaking travel guides, train journeys, for example in places such as Russia, South Africa or India. We combine beach holidays with educational tours and also book tickets for the opera.

Our flight competence is outstanding. Whether economy, business or first class, we will find the best price for you, very often much lower than the prices for end customers found on the Internet.

Naturally we can book open jaw flights and multi stop flights as well as round the world tickets; always in a straight forward manner and swiftly. Special tariffs, additional hotel or rental car bookings can reduce prices for flights significantly.

What kind of service does ELLA FOGG offer?

Our team is at your service – before, during and after your journey. We take care of every aspect of your travel arrangements such as entry requirements, visa regulations and appropriate means of payment. We offer advice and make recommendations with regards to your programme at your destination, provide you with insider tips and book German or English speaking tour guides, tickets for the opera, musicals or museums, and table reservations in restaurants. We take care of rebooking and cancellations, and inform you of changes to flight times if and when they occur.

Do I have to pay for an enquiry?

No, getting in touch and non-binding travel proposals are free of charge. When you are entirely happy with our proposal and you explicitly commission us to go ahead fees apply according to the agreed arrangements.

What happens when I contact ELLA FOGG?

Following a personal telephone call with you or a meeting at our office in Berlin (Uhlandstraße 175), once your ideas and preferences are fully assessed we put together a tailor-made proposal. This proposal is non-binding. Together with you we fine tune every aspect until you are satisfied and commission us to go ahead.

Why are there no prices on ELLAFOGG.com?

Every journey is unique and tailor made to suit your preferences. The purpose of our website is to inspire you. It is impossible to attach a price tag without having spoken to you first. Naturally you can set a budget as a guide for our proposal.

Why can’t I book online?

In order to design your personal journey we endeavour to find the best accommodation, flight itineraries and travel routes. According to your ideas, we look for fine boutique hotels, lavish resorts or close to nature Glamping (luxury camping with bathroom and other facilities) – or even tree house accommodation. We arrange your local programme including culture, sport and gourmet experiences, with or without guides, car rental or private chauffeur service.

It is near impossible to simply book such complex arrangements online and that’s why we do not offer automated travel suggestions on our site. That’s where the expertise of our travel experts comes into play.

How long do I have to wait for a reply in response to an email request?

We always respond to enquiries as quickly as possible. We will get in touch on the next working day, at the latest.

How do I pay for travel arrangements?

At ELLA FOGG you can book with ease either via email or telephone. Payments can be made with all common credit cards, invoice and bank transfer or debit payment.

Does ELLA FOGG assist me during my journey?

We are always contactable during business hours. During your travels you are provided with an emergency telephone number.

Do I need travel insurance?

We recommend taking out travel insurance. Depending on the policy, you are protected in case of cancellation, illness, loss of luggage and other incidents.

What about rebooking and cancellations?

We take care of rebooking and cancellations for you. You will find out terms and conditions in your proposal.

Who is ELLA FOGG?

Of course you remember Phileas Fogg and “Around the World in Eighty Days”. You may have read the book or one of the later adaptations. We can only guess how many devoted readers have been inspired by his adventures over the years. Well, it’s not recorded whether he had a sister. But, hey, who knows? If characters like Phileas Fogg have the power to inspire generations of readers, surely, Ella can do the same for us. After months of hard but rewarding development work she feels very real to us. Unique, adventurous, independent; always on the lookout for new experiences and at home in the world. Yes, there she is, expecting highest standards, dependable, with a keen eye for the original, the out of the ordinary. That's our inspiration and our promise.